About Quality Automotive

Welcome to our family owned repair shop. Come on in!

Our Team

Our expertise runs deep - you can trust our qualified opinion for the service of your Ford, Lincoln or Mercury vehicle.

Sherri Zatarain

Sherrie Zatarain

Service Advisor
Darren Needles

Darren Needles

Service Manager
Nikki Williams

Nikki Williams

Owner
Chris Williams

Chris Williams

Owner

Join Our Team

Interested in working at Quality Automotive?

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Our History

We’re a locally owned small business that has your best interest in mind

In 1997, our owner worked at a Ford dealership. Ford trainers came to the dealership to encourage better customer service in an attempt to improve customer retention. Ford’s own data showed that only 8% of customers returned to the selling dealer for service and maintenance of their vehicle after the original sale. He realized that 92% of the customers were going elsewhere for service and repair. He always wanted to own his own business and realized what an opportunity there was for a dealership alternative that actually specialized in one line of cars and trucks. Quality Automotive was born to be that alternative offering the same experience as the dealer without the extra cost and impersonal service of the dealer.

What our customers say

Steve C
Our 2007 F350 has developed several major mechanical issues over the last couple of years. When the first issue occurred, I enquired around to attain information concerning local repair shops. Quality Automotive was recommended by several different sources. Based on that research I chose to have our truck towed to Quality Automotive. From my initial interaction with Darren I have found him to be patient with my many questions, to provide thorough explanations, and to be straightforward, knowledgeable, truthful, respectful, and friendly. He is a hard worker. He takes the extra effort to make sure his analysis and work are done right. His estimates regarding costs and the dates of completion of various segments of the work he has accomplished for me have been reasonable and accurate... with the only exception being that he has completed some of the work he was accomplishing EARLY. Working with Darren and his staff goes smoothly and is stress-free. He and his crew have gone out of their way to make having our truck repaired easier and more convenient for us than it would have been at other shops. I have been extremely satisfied with the work that has been accomplished at Quality Automotive and I will not hesitate to have future work done by Quality Automotive should I ever need to have additional work done.
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Joker6tyNine
Great service and excellent staff!! Would highly recommend to get your 2000 or newer truck serviced. Darrin was super informative on everything that needed to be done and did great work. Sharon was super awesome and inviting as well. Thanks so much for your excellent service and professionalism Quality Automotive! I'll be a customer for life for my 2013 Ford Raptor!
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